Yes we don,t supply food to avoid any upset stomachs , if you forget to bring food or run out, we can provide food at a charge.

We supply a variety of quality beds depending on your dogs needs but we are happy for you to bring your own.

If your dog is crated on a night, we suggest you bring it to keep their routine the same.

Two of our glass-fronted suites are a massive 18 square meters, three of our glass fronted suites are just under 8 square metres, all suites have an additional private, covered, all-weather patio area of the same size. The outdoor doors are open all day (weather permitting)

Yes, we are licensed. You can verify our license with Durham County Council.

You can check via the link attached

To make a booking, register on our "Kennel Booker" platform and submit a booking request here:

Log in to "Kennel Booker" on the app or website, go to your booking, and cancel from there.

located on the A68, just outside the village of Towlaw, near Bishop Auckland, in County Durham.

Set in a peaceful rural position yet easily accessible, we are ideally placed for customers travelling from Bishop Auckland, Weardale, Consett, and surrounding areas. Our countryside setting provides a calm, quiet environment for pets, while the main road location makes us straightforward to find.

You can find us using the postcode DL13 4NR. Clear signage is displayed near the entrance, and on-site parking is available for easy drop-off and collection.

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Not just yet but is service we will offer soon

If your flight is delayed, let us know as soon as possible, and if we can keep your dog longer, we will. We’ll contact your emergency contact if necessary, to collect and look after your dog until you return.

Absolutely, we have freezers and a kitchen to cook if required.

You only need to bring your dog, their vaccination record (if not added online) food, and any medication they need.

You can add extra services when you book online.

Currently no, this is only accessible for our viewing.

Drop off and pick up times are from 8.30am to 11 am and 3pm to 5pm.

You can choose any 15-minute interval within these times.

Times outside of hours can be arranged but an out of hours charge may be applied.

You must stick to the time slot you choose unless you have informed a member of staff otherwise. If you are running late or early, please call as soon as possible to let the staff know. If you arrive early or late, you may have to wait until the next available slot, as staff will have planned their days and dog walks around your chosen times.

We don’t offer early checkout discounts because each dog’s stay is planned as a full day of care. Even if your pup goes home early, their space and care team are reserved just for them and can’t be filled by another guest at the last minute. Your rate helps cover the day’s staffing, cleaning, and personalised attention that keep all our dogs safe, comfortable, and happy. This helps us provide consistent, high-quality care for every guest.

When you arrive, please stop at the entrance gate and give us a call. Our electric gates remain closed for safety, and a team member will open them for you right away. Once the gate opens, you may drive in and park as directed. This helps us keep all pets secure while ensuring a smooth and safe arrival for everyone.

Dogs receive 3–4 walks each day, tailored to their age, breed, energy level, and individual needs. Walks take place in our secure walking field and exercise areas, allowing dogs to explore, play, and enjoy plenty of fresh country air in a safe environment.

Exercise is balanced with plenty of one-to-one attention, including cuddle time, gentle interaction, and calm companionship throughout the day. As a small boarding kennel with only five dog suites, we are able to spend meaningful time with each dog, ensuring they feel relaxed, reassured, and well cared for.

We follow your dog’s normal routine as closely as possible, including feeding times, rest periods, and any special requirements. Whether your dog loves energetic play or prefers leisurely strolls and extra cuddles, their care is always personalised and attentive.tem description

A 25% deposit is required within seven days of booking to hold your dates.

Your stay must be paid in full at least four weeks before your arrival date.

No cancellation fee will be charged when at least 4 weeks’ notice is provided.
If cancellation occurs within 4 weeks of the booking start date, a refund may be considered only if the kennel is successfully rebooked with another customer. Where a refund is granted, an administration fee will apply.

Dogs will only be mixed with other dogs with the owner’s prior consent and where we believe it is safe and appropriate to do so. If an owner does not wish their dog to mix with others, the dog will be walked and exercised individually. The safety, wellbeing, and comfort of every dog in our care will always come first.

We have a secure, enclosed dog walking field and a large indoor exercise building. With the owner’s permission, dogs can enjoy off-lead time in these secure areas. Safety is our priority, and off-lead exercise is only provided where we feel it is appropriate for the individual dog.

We love keeping owners updated while their dogs are with us. With your permission, you’ll receive regular updates and photos via our social media pages, so you can see how much fun your dog is having during their stay.

We are happy to offer viewings of our premises by prior arrangement. Please contact us in advance to book a suitable time so we can ensure we are available to show you around and answer any questions.

For dogs who have never been boarded before or who may be nervous or anxious, we strongly recommend a trial night stay. This helps your dog settle in gradually and allows us to ensure they are comfortable, happy, and suited to our boarding environment before a longer stay.

• 7:00am – Morning walk, toilet break and fresh air

• 8:00am – Breakfast time

• From 9:00am – Morning walks, playtime, and enrichment

• 12:30pm – 2:30pm – Quiet time for rest and relaxation

• 2:30pm – Afternoon walks and exercise

• 4:00pm – 5:00pm – Evening feeding, followed by a toilet break

• 8:00pm – 10:00pm – Final toilet break before bedtime

Throughout the day, dogs also enjoy individual attention, cuddle time, and enrichment tailored to their needs.

If your dog becomes unwell while in our care, we will make every effort to contact you as soon as possible. With your permission, we will take your dog to your nominated veterinary practice where possible. In an emergancy we will use our veterinary practice.
Owners are asked to inform their veterinary practice in advance that their dog will be staying with us and to grant permission for us to discuss their dog’s health and authorise treatment if required.

Yes. Another person may collect your dog only if prior permission has been given and they are authorised by you in advance.

If a dog is nervous or unsettled, we will provide extra care, attention, and reassurance to help them feel comfortable. Dogs may receive additional cuddle time, quiet space, and one-on-one walks as needed.
If we feel your dog is too stressed or unhappy to remain in the boarding environment, we will contact you immediately to discuss the best course of action.

Yes, we accept entire male dogs. Bitches in season (heat) are not ideal but are welcome, they are kept completely separate from male dogs to ensure safety and comfort for all.

Yes. Each of our kennels are completely separate, allowing us to safely accommodate dogs who may be reactive or need space from other dogs.

Yes. Dogs are monitored at all times via CCTV, and we live on-site to ensure their safety, comfort, and well-being around the clock.